Warranty & Support
Your SmileHero experience is backed by our commitment to quality, comfort, and customer care.
Customer Responsibilities
To ensure the best results and maintain our warranty coverage, please:
- Follow impression instructions carefully
- Provide accurate order information
- Follow product care instructions
Please note: Accidental damage, loss, misuse, or normal wear are not covered under our remake guarantee.
Manufacturing Quality Issues
We cover defects in materials or craftsmanship within 30 days of delivery.
Fit Adjustment Support
Our team helps ensure your custom product fits comfortably and functions properly.
Impression Assistance
We guide you through the impression process and can request new impressions if needed.
Our Commitment
SmileHero is committed to providing high-quality custom dental products and helping customers achieve a comfortable fit. We stand behind every product we create and are dedicated to your satisfaction.
Need Help?
Our support team is here to help with questions about your order, impressions, and custom products.