Your SmileHero Journey
From impression kit to custom dental product, we guide you every step of the way.
Your Custom Product, Delivered With Care
Track your order from impression kit delivery to receiving your personalized dental product.
Your Shipping Journey
We've designed a simple, two-stage process to get your custom dental products to you quickly and safely.
1
Receive Your Impression Kit
Receive your at-home impression kit with everything needed to create your dental impression.
2
Create Your Impression
Follow the instructions to complete your impression comfortably at home.
3
Quality Review & Send Back
Send your completed impression to SmileHero for evaluation before custom production begins.
4
Custom Production & Delivery
Your personalized dental product is carefully made and shipped directly to you.
Impression Kit Shipping
3-5 business days
Impression Creation
10-15 minutes at home
Production & Delivery
10-20 business days
Important Shipping Information
• Multiple Shipments
Your SmileHero order includes multiple shipping stages. Your impression kit and final custom dental product are shipped separately. Tracking information will be provided for each shipment when available.
• Estimated Delivery Times
Shipping and production times are estimates only and may vary depending on your location, carrier delays, holidays, customs processing, or order volume.
• Impression Submission Process
After completing your impression, please follow the provided submission instructions and securely package your impression before sending it to SmileHero for evaluation and custom production.
Our team will carefully evaluate your impression to ensure it is suitable for creating your personalized dental product.
• Custom Production Timeline
Your custom dental product will begin production after your impression has been received and approved by our team.
• International Orders
SmileHero ships internationally to selected destinations worldwide.International orders may include multiple shipping stages, including impression kit delivery and final custom product delivery. Shipping methods, delivery times, and tracking availability may vary depending on the destination country.Customers are responsible for providing accurate shipping information and may be responsible for any applicable customs fees, duties, or taxes required by their country.
• Shipping Information Accuracy
Customers are responsible for providing accurate shipping information when placing an order. SmileHero is not responsible for delays caused by incorrect or incomplete delivery information.
Questions About Your Shipment?
Our customer support team is here to help. Whether you have questions about shipping times, tracking your order, or need assistance with your impression kit, we're ready to support you every step of the way.