The process is simple:

1. Place your order and receive your impression kit.
   
2. Follow the instructions to create your dental impression at home.
   
3. Send your impression back to us for evaluation.
   
4. Our team creates your customized retainer based on your dental model.
   
5. Your custom retainer is produced and shipped to you.
   

We will provide updates throughout each step of the process.

Our retainers are made from high-quality, dental-grade materials designed for comfort, durability, and daily wear.

The materials are carefully selected to provide a clear appearance, comfortable fit, and reliable performance when properly maintained.

The complete process usually takes about 3–5 weeks, depending on impression delivery, dental model review, production, and shipping.

The estimated timeline:

• Impression kit delivery: 3–7 business days
  
• Impression review & customization: 3–5 business days after receiving your impression
  
• Production: 7–14 business days
  
• Final shipping: 3–7 business days
  

You will receive tracking information once your order is shipped.

If you are wearing retainers for the first time, we recommend wearing them for approximately 22 hours per day during the initial stabilization period, removing them only when eating, drinking, brushing, or cleaning your teeth.

After your teeth become more stable, you can typically transition to nighttime wear (around 8 hours per day) based on your orthodontic needs.

Over time, retainers may experience normal wear and changes in fit. For optimal hygiene and performance, we recommend replacing your retainers regularly. Returning customers can enjoy exclusive reorder discounts and convenient subscription options.

Yes. Returning customers enjoy exclusive reorder discounts.

In most cases, you do not need to take a new impression. We can keep your dental model information on file and use your existing dental records for future custom orders.

If your teeth have changed due to tooth extraction, fillings, dental procedures, or other oral changes, a new impression may be required to ensure proper fit.

If your custom product does not fit properly after receiving it, please contact our support team.

We will review your case and provide the best solution. Depending on the situation, we may arrange a remake or request a new impression.

If the product is damaged due to non-user-related issues within 30 days of delivery, we will provide a free remake.

To keep your retainer clean and maintain its shape:

• Clean your retainer with cool water and a soft toothbrush.
  
• Use retainer cleaning tablets when needed for deeper cleaning.
  
• Avoid hot water or high temperatures, as they may cause your retainer to warp or lose its shape.
  

Proper care helps extend the lifespan of your retainer.

Clear aligners are designed to gradually move teeth into a planned position.

Retainers are designed to maintain your current tooth position and help prevent unwanted shifting after orthodontic treatment.

Retainers are not designed for active tooth movement.

Yes. Many customers who have previously completed orthodontic treatment choose retainers to help maintain their results.

If you have existing dental records or a previous impression with us, we may be able to use your existing information for future orders.

If your retainer is lost or damaged, please contact our support team.

If your dental model information is still available and your teeth have not changed significantly, we may be able to create a replacement without requiring a new impression.

Additional fees may apply depending on your order situation.

If your impression cannot be used for production, our team will contact you and provide guidance.

Depending on the situation, we may request a new impression to ensure your custom retainer fits properly.

We will help you through each step of the process.