Your Comfort and Confidence Matter

At smilehero, we want you to feel confident in your custom retainer experience. If you experience a fit issue, receive a damaged product, or identify a manufacturing defect, we're here to help.

Our 30-Day Fit Guarantee gives you a clear process for contacting our team and having your concern reviewed.

What's Covered?

Fit Issues

If your custom retainers do not fit as expected, contact us within 30 days of receiving your retainers. After reviewing your concern, we will explain the next steps. Eligible fit issues may qualify for a free remake.

Damaged Products or Manufacturing Defects

If your retainers arrive damaged or have a manufacturing defect, contact our support team with your order information and clear photos. Once the issue is reviewed and confirmed, eligible cases may qualify for a free replacement.

How to Request Support

Step 1: Contact Us Within 30 Days

Email support@smilehero.net within 30 days of receiving your retainers. Please include your order number and a brief description of the issue.

Step 2: Provide Supporting Information

Include clear photos that help us understand the fit issue, damage, or suspected defect. Our team may request additional information if needed.

Step 3: Review and Resolution

Our team will review the information you provide and explain the appropriate next steps. Depending on the issue and eligibility, the resolution may include a free remake or replacement.

What If the Remake Doesn't Resolve the Fit Issue?

If an approved remake still does not resolve the fit issue, contact our support team. After reviewing the case, we will provide a full refund when the issue remains unresolved under this guarantee.

Important Information

• Contact us within 30 days of receiving your retainers to report the issue.
• Please provide your order number, a description of the issue, and clear supporting photos.
• A remake or replacement is subject to review and confirmation of eligibility.
• This guarantee covers eligible fit issues, confirmed product damage, and manufacturing defects. It is not a general change-of-mind return policy.

We're Here to Help

Have a question or need assistance with your order? Our support team is happy to review your concern and guide you through the process.

Email: support@smilehero.net

Your confidence in smilehero matters to us, and we're committed to helping you understand your options when an issue arises.